Dhivritti provides SAP Extended Warehouse Management (EWM) Application Management Services (AMS) to support warehouse operations through incident resolution, application support, technical troubleshooting and continuous system improvement.
Our SAP EWM Support Approach
Our support approach combines structured incident management with proactive health checks and root-cause analysis. The objective is to restore warehouse operations, understand recurring issues and retain knowledge that helps support teams resolve similar problems more effectively.
Incident Resolution and Operational Recovery
We investigate reported issues, review relevant application and interface errors, identify the cause where possible, and validate that the affected warehouse process is functioning correctly after resolution.
Preventive Monitoring and Health Checks
Scheduled checks can cover ERP–EWM interfaces and queues, warehouse tasks and orders, delivery processing, stock discrepancies, RF execution and recurring incidents. The scope and frequency are agreed according to the customer’s environment and support requirements.
Root-Cause Analysis and Problem Management
When incidents recur or indicate a wider system issue, we analyse related occurrences to identify common error patterns and underlying causes. Corrective and preventive actions are coordinated through the agreed change process.
Knowledge Management and Continuous Improvement
Resolutions, validation steps and relevant findings are documented for reuse. Health-check observations and recurring incident patterns can inform recommendations for configuration, master data, monitoring and process improvements.
SAP EWM Managed Services Scope
Our SAP EWM managed services cover application support, technical troubleshooting and ongoing system maintenance to help organizations maintain reliable warehouse operations. The service scope can be aligned with the customer’s SAP EWM environment, operational priorities and support requirements.
Service Areas
- Application incident management and resolution
- Technical troubleshooting and issue investigation
- ERP–EWM interface and queue monitoring
- Warehouse process and application support
- Root-cause analysis and problem management
- Ongoing system improvement and knowledge management